Microsoft investigating outage issues impacting access to its products globally

Business·Breaking

Microsoft says it’s investigating an issue that is keeping customers worldwide from connecting to its Microsoft 365 services and its cloud platform Azure.

Number of reports surged just after 8:50 a.m. ET, according to online outage tracker

Pedestrians walk past a Microsoft sign outside a store in New York.
A Microsoft store in New York on Oct. 12, 2023. Microsoft says it’s investigating an issue that is keeping customers worldwide from connecting to its Microsoft 365 services and its cloud platform Azure. (Yuki Iwamura/Bloomberg)

Microsoft says it’s investigating an issue that is keeping customers worldwide from connecting to its Microsoft 365 services and its cloud platform Azure.

According to Downdetector, an online outage tracker, the number of reports related to Microsoft services surged just after 8:50 a.m. ET. Customers reported issues with Microsoft logins, the company’s Outlook platform and its website.

“We have multiple engineering teams engaged to diagnose and resolve the issue as soon as possible. We’ve identified multiple workstreams and are working to mitigate impacted workstreams by performing failover operations,” the company wrote in a status update on its website.

CBC News has reached out to Microsoft for more information. 

More to come. 

ABOUT THE AUTHOR

Jenna Benchetrit is a senior writer with the business content unit at CBC News. She has also covered entertainment and education stories. A Montrealer based in Toronto, Jenna holds a master’s degree in journalism from Toronto Metropolitan University. You can reach her at [email protected].

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